Users/Roles
| User(s) | Roles/Permissions |
|---|---|
| Internal | CASE_ALERTS_ADMIN - To view Alerts, Dismiss Alerts, Create Case, assign this role to the group of user |
| Internal | CASE_ALERT_LIST_REVIEWER - To view Alerts, assign this role to the group of users |
| Internal | CASE_DETAILS_REVIEWER - To view Case Details, assign this role to the group of users |
| Internal | CASE_ALL_CASE_DETAILS_UPDATES - To view or update case details, Status, Priority, Comments, Assignment, Close Case, for ALL cases, assign this role to the group of users |
| Internal | CASE_ASSIGN_CASE_ADMIN - To assign any case to themselves or another user, assign this role to the group of users |
| Internal | CASE_ASSIGNED_CASE_DETAILS_UPDATE - To view or update Case Details, Status, Priority, Comments, Close Case, Unassign ONLY for the assigned cases, assign this role to the group of users |
| Internal | CASE_CLOSE_OVERRIDE_ADMIN - To close Case and bypass any requirements to close a case, assign this role to the group of users |
| Internal | CASE_SELF_ASSIGN_CASE_ADMIN - To assign a case to themselves, assign this role to the group of users |
| Internal | CASE_CONFIG_ADMIN - To manage configuration for the Case Management System |
| Internal | CASE_TRANSACTION_DETAILS_REVIEWER - To manage configuration for the Transactions Tab |
| Internal | CASE_VIEW_PCI_DATA - To view pci fields in unmasked form |
| Internal | CASE_VIEW_PROTECTED_DATA - To view protected fields in unmasked form |
| Internal | CASE_WORKFLOW_SETTINGS_ADMIN - To create, edit, delete queues in Queue management module and workflow in Workflows module |
| Internal | CASE_CLOSURE_REVIEWER - User having this role can action upon cases in "Closure Review" status. For users who doesn't have this role, cases in "Closure Review" status appears read-only. |
| AWS Internal | Database Intialization Lambda Role - AWSLambdaVPCAccessExecutionRole, AWSLambdaBasicExecutionRole ECS Task Execution Role - AmazonECSTaskExecutionRolePolicy, AmazonSSMReadOnlyAccess, AmazonAthenaFullAccess, AmazonS3FullAccess Reporting Role (AWS Glue) - AWSGlueServiceRole, s3:GetObject, s3:PutObject -> restricted to the S3 data lake bucket |